Frequently Asked Questions

  1. Why should I choose

    There is no need to pay the high prices charged by motoring clubs to obtain a good quality breakdown service

  2. Can I trust your

    Our breakdown insurance products are provided by MAPFRE ASSISTANCE Agency Ireland a world class leading assistance company and holder of the ITIJ World's Best Assistance company award. Our nationwide network of breakdown and recovery agents is comprehensive and already well established - in fact it's the same network of skilled agents that other Irish organisations use when they can't deploy their own patrols, ready and waiting 24 hours a day and they all belong to an approved trade association.

  3. If I breakdown how quickly will you get to me?

    Our average national breakdown recovery response rate is under 40 minutes.

  4. Am I covered immediately when I purchase cover?

    No, We are unable to cover a breakdown that occurs during the first 72 hours after cover is purchased for the first time. Please read the policy wording for details.

  5. What type of vehicles will you cover?

    The private car or light commercial vehicle as specified on the Validation Certificate which is 16 years and under (12 years within Europe) at the time of taking this policy and does not exceed 3500kg in gross weight, 5.1m in length, 1.95m in height and 2.1m in width. and is driven within the terms of the current Certificate of Motor Insurance relating to such car.

  6. Can you cover my Trailer / Caravan?

    No is unable to provide cover for trailers or caravans under this policy.

  7. Which countries are covered in Europe?

    The coverage on 5 star cover extends to countries in the European Union. You are covered for journeys within Ireland when travelling between your home and point of departure during the period of the insurance. Countries not covered are: Andorra, Gibralter, Liechtenstein, Norway, San Marino, Switzerland and Monaco.

  8. Why are your prices such good value? don't have the fixed costs and overheads of our competitors - and being a web based business gives us further cost advantages, advantages that we can pass on to our customers, so you pay less.

  9. What levels of breakdown cover do you offer? have designed our products to provide a sensible choice of options - so whatever your needs we believe we've got you covered. See our cover options for buying advice on our home page.

  10. What if someone else drives my vehicle?

    Providing they are driving with your permission your car is covered whoever is driving it.

  11. How long does it take to complete all the details?

    Approx 1-2 minutes to obtain cover on-line with

  12. How can I pay for my breakdown cover?

    You can pay by credit or debit card.

  13. Is it safe and secure to make my payment online?

    All details of your online application are encrypted using the latest and most powerful security encryption technology available.

  14. How do I get my documents?

    Once your transaction has been completed we will confirm your purchase. Then shortly afterwards we will send you your details again by email, where you will be able to view and print off your documentation.

  15. What if I change my mind?

    Our policies contain a 'cooling off' period. If you find that the cover does not meet your needs, contact us within 14 Days and we will cancel your policy. Your premium will be refunded in full provided you have not made a claim or used the service or in case of 5 star cover have not commenced your European Trip. There are no pro rata refunds available on this policy once the '14 Day Cooling Off Period' has expired.

  16. What happens if I replace my car during the period of cover?

    Your cover is transferable providing your new car meets the terms and conditions of the policy. You need to notify us of this change as as is reasonably possible to ensure continued coverage.

  17. Is this policy automatically renewed?

    To make sure you have continuous cover under your policy, we will aim to automatically renew (auto-renew) your policy when it runs out, unless you tell us not to. Each year we will notify you 31 days before the renewal date of your policy, and tell you about any changes to the premium or the policy terms and conditions. If you do not want to us to auto-renew your policy, just call us on 0818 44 44 48. Otherwise we will collect the renewal premiums from your credit card or debit card.

    You should also note that your renewed policy will only be valid when:
       - you have told us about any changes to your policy (vehicle for MBD) details;
       - and your credit card or debit card details have not changed;

    In some cases we may not be able to automatically renew your policy, we will let you know at the time if this is the case. For the facilitation of the auto renewal service we are entitled to assume that your details have not changed and you have the permission of the card holder unless you inform us otherwise.

    You can conduct changes to your policy details or opt out of automatic renewal by calling us on 0818 44 44 48

  18. What if I have a complaint?

    If you have a question or complaint, please contact us. We will endeavour to resolve the issue or refer it to our insurer. If you are not satisfied with the way an insurer has dealt with a complaint and you are a private individual, you may ask the Financial Services Ombudsman to review your case without affecting your legal rights. We would also like to hear from you if you have a compliment to make.

  19. What charges do I incur when buying a policy?

    We do not charge any additional fees in the supply of your policy.